SaaS Frustration Analytics
SaaS products have hundreds of flows. FrictaSolv watches all of them — detecting broken features, failed requests, and frustrated sessions before they turn into churn.
Your dashboard
USER FRUSTRATION
32/100 Avg Score
CRITICAL INCIDENTS
3Score ≥ 70
TOTAL TELEMETRY
847Signals captured
BROKEN PAGES
6Unique URLs
REVENUE AT RISK
12Sessions at risk
Major Frustration Patterns
Checkout Button Unresponsive
Score: 8523 occurrences
Cart API Timeout
Score: 628 occurrences
Experience Trend
See which features in your app generate the most frustration. Prioritize fixes by actual user impact, not ticket volume.
Sessions with multiple frustration events correlate strongly with churn. Identify at-risk accounts before they cancel.
FrictaSolv links JavaScript errors to the frustration they cause — showing which bugs actually hurt users vs. silent failures.
Route frustration spikes to Slack or email. Set per-page thresholds so the right team knows immediately when something breaks.
Each signal is weighted and combined into a frustration score per session.
5+ clicks on same element in 2 seconds
Clicks that produce zero DOM/network response
4xx/5xx responses with URL and status
Console errors with message text
Pages loading over 3 seconds
Users cycling between same pages
Rapid scroll direction changes
Issues that Sentry logs as errors but never tells you are frustrating users.
A redirect loop between /settings and /settings/billing causes users trying to update their payment method to cycle between pages. They eventually give up and email support.
Navigation loop detected: /settings ↔ /settings/billing (4 cycles in 12 seconds), session abandoned
A GraphQL query powering the usage chart returns a 500 error. The widget renders as empty instead of showing an error state. Users assume they have no data.
Ghost error: POST /graphql returned 500, zero DOM mutations in 1000ms — UI showed stale/empty state instead of error message
The team invite flow calls /api/invites but the endpoint returns 403 for SSO-only organizations because it requires email auth. No error message is shown to the admin.
3 failed POST requests to /api/invites (403), 7 rage clicks on button.send-invite, ghost error confirmed
| Capability | FrictaSolv | Pendo / Amplitude | LogRocket / FullStory |
|---|---|---|---|
| Focus | Broken experiences | Feature adoption | Session replay |
| Frustration scoring | Per-session score | Not available | Frustration filter |
| Error impact ranking | By frustration caused | Not available | By frequency |
| Ghost error detection | Built-in | Not available | Not available |
| PII collection | None | User IDs | Full session data |
| SDK size | < 4 KB | 30-60 KB | 80-200 KB |
Works with any SPA framework. No build step. No npm package.
<script src="https://api.frictasolv.com/solv.js" data-api-key="YOUR_API_KEY"></script>
Frustrated users churn. FrictaSolv detects the specific sessions where users hit bugs, broken features, or unresponsive UI — often before they file a ticket. By fixing these issues proactively, you remove the friction that drives cancellations.
Yes. FrictaSolv monitors path changes via pushState/popstate, tracks SPA navigation, and detects frustration signals across route transitions. No router-specific configuration needed.
Pendo and Amplitude track product usage and feature adoption. FrictaSolv tracks frustration — broken features, failed requests, and unresponsive UI. They answer 'which features do users use?' FrictaSolv answers 'which features are broken right now?'
FrictaSolv tracks session-level frustration with anonymous session UUIDs. It does not collect PII or user identifiers by default. If you need account-level attribution, you can pass a hashed account ID via the SDK configuration.
FrictaSolv groups JavaScript errors by message and stack trace, then measures how much frustration each error causes across all sessions. This lets you prioritize bug fixes by actual user impact rather than error frequency alone. A rare error that causes 100% of affected users to rage-click ranks higher than a common error that users ignore.
No. FrictaSolv complements Sentry, Datadog, and LogRocket. Those tools show you errors from a technical perspective. FrictaSolv adds the user perspective — showing which errors actually frustrate users and impact retention.
Beyond standard signals (rage clicks, dead clicks, failed requests), FrictaSolv detects navigation loops (users cycling through settings), ghost errors (API failures with no UI feedback), and thrash scrolling (rapid direction changes indicating confusion).
Free 7-day friction audit. No credit card. Works with React, Vue, Angular, or any SPA.